FAQ
& other related things.
We're a small family biz in Ōtepoti Dunedin. All orders are packed with love by Sarah & Chris.
Aotearoa orders $50+ are sent via free shipping, orders under $50 are $4.50. Please check the shipping page for up to date details and international shipping rates.
We previously had different shipping rates for urban and rural but we've just moved website platforms & haven't worked out the best way to reinstate them yet. We'll get it sorted soon :)
Flick us a message ASAP and providing your order hasn't already been dispatched we can sort this out for you. If your order has been dispatched please click your tracking link and hit the 'redirect' button, there you can request redirection via NZ Post.
Yas! Check our shipping page for rates, if your country isn't listed just flick us a message.
Orders placed before 12pm weekdays are dispatched same day, we do reserve the right to the odd exception where we may need to get in touch or there are other exceptions outside of our control.
We do! We can't accept returns or exchanges on body jewellery or ear stretching jewellery that's been tried on, this is for hygiene purposes.
Returns & exchanges must be sent back unopened in their original packaging, at the customers expense.
Just flick us a message via our contact page to arrange a return.
This is rare which is awesome! Just get in touch with us and let us know the issue, and if you'd prefer a refund or a replacement.